Community Guidelines

Last Updated: July 07, 2025

At Carkila, we strive to build a community based on trust, safety, and mutual respect. Whether you're renting a vehicle or listing one, we expect all users to uphold these standards. Violations may result in account suspension, removal from the platform, or legal action.

1. Respectful Communication

  • Treat fellow users with kindness and professionalism.
  • Do not use offensive, aggressive, or discriminatory language.
  • Harassment or intimidation in any form is strictly prohibited.
  • Keep conversations relevant to rentals, bookings, and platform use.

2. Honesty & Transparency

  • Provide accurate information in your profile, listings, and communications.
  • Do not impersonate others or provide false documentation.
  • Be truthful in ratings, reviews, and feedback.
  • Operators must disclose material rental terms clearly (pricing, inclusions, driver rules, pickup rules).

3. Safe & Responsible Conduct

Renters must follow all traffic laws and operate vehicles safely. Vehicle owners must ensure listings are safe, roadworthy, and properly maintained.

  • Illegal use of vehicles (e.g., criminal activity or smuggling) will result in an immediate ban.
  • Do not encourage unsafe driving, falsify documents, or bypass legal requirements.
  • Meetups should be conducted in safe, public locations where possible.

4. Zero Tolerance for Scams and Fraud

We maintain a strict policy against fraudulent activities. This includes but is not limited to:

  • Posting fake or stolen vehicle listings.
  • Using fake or stolen identities/documents.
  • Using the platform to scam, deceive, or mislead users in any way.
  • Requesting off-platform payments to avoid verification or platform safeguards.

If you attempt to scam or deceive other users:

  • Your account will be permanently banned.
  • You may be reported to law enforcement.
  • We may pursue legal action and cooperate with relevant authorities.
  • If you suspect a scam or fraudulent behavior, please report it immediately to: support.carkila@gmail.com

5. Trust and Safety

  • Users may be asked to verify identity through valid ID and driver’s license submissions.
  • Suspicious accounts or activity may be flagged for review or temporarily suspended.
  • You are responsible for maintaining the confidentiality of your Carkila account.
  • Do not share passwords, OTPs, or sensitive verification details with anyone.

6. Discrimination-Free Environment

Carkila is a diverse community. We do not tolerate discrimination based on race, ethnicity, religion, gender, age, disability, sexual orientation, or any protected status.

7. No Spam or Unsolicited Promotions

  • Do not promote unrelated products or services through messages or vehicle listings.
  • Avoid sending spam, chain messages, or advertisements.
  • Repeated unsolicited messaging may result in restrictions or suspension.

8. Feedback and Conflict Resolution

  • Use the ratings and review system fairly and constructively.
  • For issues during a transaction, communicate respectfully with the other party.
  • If resolution is not possible, contact Carkila support for assistance.
  • Do not threaten, blackmail, or demand compensation through intimidation.

9. Reporting Violations

We encourage users to help keep the platform safe by reporting:

  • Scams and fraud
  • Abusive behavior
  • Suspicious listings
  • Identity misuse
  • Harassment or threats

Reports can be sent to: support.carkila@gmail.com
We review every report thoroughly. All reports are confidential.

Final Reminder

By using Carkila, you agree to uphold these guidelines. Violations may result in:

  • Temporary or permanent suspension
  • Forfeiture of bookings or earnings
  • Legal and regulatory reporting

We’re all responsible for maintaining a safe and respectful community. Let’s build something great together.