Privacy Policy

Last Updated: July 30, 2025

Welcome to Carkila. Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information when you access or use our website, mobile application, and related services (collectively, the “Platform”).

By using the Platform, you agree to the terms and conditions of this Privacy Policy. If you do not agree, please refrain from using Carkila.

1. Information We Collect

We collect different types of information depending on your interaction with the Platform:

a. Personal Information

We collect information that identifies you as an individual, including but not limited to:

  • Personal name or company name.
  • Date of birth.
  • Email address, mobile number, garage location or office address.
  • Payment details (credit/debit card info, e-wallet accounts).
  • Profile photo or identification photo (for verification).

b. Usage and Technical Data

  • Device identifiers, IP address, operating system, browser type.
  • Date and time of access, activity logs.
  • Clickstream data and page views.
  • Geolocation data (only with your express consent).

c. Vehicle and Listing Information

  • Vehicle images and type or model.
  • Rental Pricing.
  • Usage or rental history.

d. Communications

  • Messages exchanged through the Platform.
  • Feedback, reviews, and customer support inquiries.

e. Third-Party Information

  • Data from third-party services (e.g., identity verification or payment gateways).
  • Social media account information if you link or register via such platforms.

2. How We Use Your Information

We process your information for the following purposes:

  • To create and manage user accounts.
  • To verify your identity.
  • To detect, investigate, and prevent fraud, unauthorized activities, or security breaches.
  • To personalize content and recommend listings.
  • To comply with legal, regulatory, and contractual obligations.
  • To conduct analytics and improve our Platform and services.
  • To provide customer support and resolve disputes.
  • To notify you of policy updates, promotions, and marketing communications (with your consent).

3. Sharing of Information

Your information may be shared under the following circumstances:

  • With service providers who assist in operations such as payment processing, hosting, customer support, or analytics.
  • With law enforcement or government bodies to comply with legal requirements.
  • With partners for promotions or bundled services (only with your consent).
  • In business transfers (e.g., mergers, acquisitions, or asset sales).
  • Note: We do not sell, rent, or lease your personal data to third parties.

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes stated in this policy or as required by law, including:

  • Account maintenance.
  • Transaction records and billing.
  • Dispute resolution and legal compliance.
  • When data is no longer required, it is securely deleted or anonymized.

5. Your Rights

As a data subject under the Data Privacy Act of 2012, you have the right to:

  • Access the personal data we hold about you.
  • Correct or update inaccurate or outdated data.
  • Object to data processing under certain conditions.
  • Withdraw your consent at any time (where applicable).
  • Request the deletion, blocking, or restriction of your data.
  • Lodge a complaint with the National Privacy Commission (NPC).
  • To exercise any of these rights, contact us at support.carkila@gmail.com

6. Security Measures

We implement industry-standard security measures to protect your information, including:

  • Encryption of sensitive data during transmission and storage.
  • Access controls and authentication procedures.
  • Routine security audits and system monitoring.
  • While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure.

7. Cookies and Tracking Technologies

Carkila uses cookies and similar technologies to:

  • Recognize users and remember preferences.
  • Monitor and analyze Platform performance.
  • Deliver targeted advertisements (only with your consent).
  • Improve service functionality.
  • You can manage your cookie settings in your browser or device settings. Disabling cookies may affect your experience on the Platform.

8. Children’s Privacy

Our Platform is intended only for individuals 18 years and older. We do not knowingly collect data from children without verified parental or guardian consent. If we learn that we have unintentionally collected data from a minor, we will take steps to delete such information promptly.

9. International Data Transfers

While Carkila primarily operates in the Philippines, your data may be stored or processed in servers located in other countries with appropriate safeguards in place. By using our Platform, you consent to the transfer of your information to such jurisdictions as necessary.

10. Third-Party Links and Services

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before submitting any personal data.

11. Policy Updates

We may modify this Privacy Policy at any time to reflect changes in the law, technology, or our business practices. We will notify you of any significant updates via email, Platform notifications, or prominent announcements.

Your continued use of Carkila after updates indicates your acceptance of the revised policy.

12. Contact Us

For any questions, concerns, or complaints regarding this Privacy Policy or your personal data, please contact our Data Protection Officer: support.carkila@gmail.com